Dispatch time

Our orders are shipped from our European warehouse and while we cannot guarantee delivery times, you should expect delivery in 4-39 working days after receipt of order depending on the transport you choose. If the item is in UK stock, it will be shipped within 1-3-5 business days. We endeavour to meet the following schedule:

Orders will be despatched next business day for in-stock merchandise and where payment verification is successful if the order is received Monday to Thursday. Orders placed Friday to Sunday be despatched by the end of the following business day.
Deliveries are made Monday to Friday, excluding bank and public holidays. Delivery time is usually 3 - 4 days from despatch from UK warehouse.

We have super fast transport DHL premium, DHL extra for German goods. Polish goods are moving a little slower, we use DHL and Parcel Force, as well as Polish Post. Heavy and breakable goods travel by land, and some goods are refrigerated and frozen.

We need a little more time to create your amazing, personalised piece. Please allow an additional 3-14 working days processing time for orders containing custom timepieces designed using The Watch Bar and/or engraved or embossed items.
Deliveries to outlying areas and the Scottish Islands may take a little longer.

All other goods from the EU travel for at least 2-3 weeks.

Eliveragroup.com will deliver to presents worldwide except for banned countries, and we deliver perfumery only on UK territory.

We will provide tracking information by email after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact the Online Store Team.

Current delivery charges will be displayed at the checkout and included in your total order amount.


A busy days we unload within 2-4 working days. Excludes pre-order. Other goods are shipped/dispatched within 11-37 days because they come from our European warehouses. All items before shipping are checked and validated. Products are carefully packaged. Then, a personal tracking code for the goods is sent to the buyer.

If the goods are expensive or the quantity of the goods is high, we order the insurance of the product, and more expensive and precise transportation is applied free of charge.

If the good or group of goods is heavy, the goods can be divided into several consignments and shipped separately for security of goods. All goods are covered by the insured and paid border customs.

Usually we send out on Monday, Tuesday, Wednesday, the same day all over the world, on Thursday, Friday, Saturday and Sunday, we send UK Day at night, and Europe and the world all the day before 16:30. For holidays and high load days, shipping can be delayed for 1-4 days. Thank you for your understanding. Thank you for choosing us.